Terms of Service

Customers must provide accurate and complete information when creating and maintaining an InstSMS account.

You are responsible for protecting your account access and for activity carried out through your account. Suspected unauthorized access should be reported promptly through the official support channel.

InstSMS may only be used for lawful business communication. Customers must have the appropriate authority or permission to contact recipients where required.

Message content, recipient lists, sender IDs, and campaign activity must comply with applicable laws, regulatory requirements, and InstSMS service policies.

Customers may only use sender IDs that have been made available for their account.

InstSMS may request business information or supporting documents before a sender ID is approved. Sender names must not misrepresent another organization, brand, or individual.

Current sender ID purchase prices and SMS rates are displayed on the InstSMS pricing page.

Message charges depend on the applicable message category, the number of SMS pages used, and the number of recipients. Customers are responsible for maintaining sufficient account credit before sending messages.

Payments must be completed using the methods currently available through InstSMS.

Bank transfer payments may require review before credit or a sender ID purchase is confirmed. Customers are responsible for providing accurate payment information and valid supporting documents where requested.

Referral commission applies when an eligible new customer registers through the referring customer's unique link and completes a verified sender ID purchase. Self-referrals, duplicate accounts, fraudulent activity, refunded payments, and policy violations do not qualify.

Commission may remain pending for a hold period. InstSMS may review, reject, reverse, or withhold referral earnings where eligibility requirements are not met. Current rates, limits, balances, and withdrawal statuses are shown in the referral dashboard.

Customers must provide accurate bank information for bank withdrawals. Pending requests reserve the requested wallet amount until the request is completed, rejected, or cancelled.

Message delivery may be affected by mobile networks, recipient devices, invalid or inactive numbers, device availability, network conditions, recipient restrictions, and other circumstances outside the direct control of InstSMS.

Delivery reports display the latest information available to the platform and should not be treated as a guarantee that every submitted message will reach its intended recipient.

InstSMS must not be used for fraud, harassment, unlawful content, deceptive communication, unauthorized advertising, abusive messaging, impersonation, or activity that may harm recipients, networks, or other users.

Customers must not attempt to bypass service limits, interfere with the platform, misuse sender identities, or use compromised account access.

InstSMS may restrict, pause, or suspend an account when misuse, fraud, unlawful activity, security concerns, unpaid obligations, or a breach of these terms is identified.

Access may also be limited when action is reasonably necessary to protect customers, recipients, service providers, or the platform.

Customers may schedule account deletion from account settings. Access is frozen immediately and permanent deletion is scheduled after 30 days. Signing in during that period cancels a customer-requested deletion. A suspended account cannot be restored by signing in and requires administrator activation.

InstSMS aims to provide a dependable business messaging service, but uninterrupted availability cannot be guaranteed.

Maintenance, mobile network conditions, external service providers, technical issues, regulatory requirements, or other operational circumstances may affect access or message processing.

Customers can contact the InstSMS support team through the private support area for account, billing, sender ID, payment, and messaging-related assistance.

Support requests should include clear and relevant information without passwords, private credentials, payment card details, or other sensitive information.