Privacy Policy

We collect the account and business information needed to create, verify, maintain, and support an InstSMS account.

This may include contact details, business information, sender ID request information, payment records, messaging activity, support conversations, and other information provided while using the service.

Information is used to provide and manage the InstSMS service, process account activity, support messaging operations, maintain payment records, deliver reports, and respond to customer enquiries.

We may also use information to improve service reliability, prevent misuse, investigate security concerns, maintain operational records, and meet legal or regulatory obligations.

We use analytics and advertising technologies, including Google Analytics, Google Tag Manager, and TikTok Pixel, to understand website visits, measure campaign performance, and improve how InstSMS is presented to prospective customers.

These providers may process device, browser, interaction, referral, and approximate location information in accordance with their own privacy practices. Browser settings and provider controls may be used to manage applicable cookies and tracking preferences.

InstSMS processes message content, recipient numbers, sender IDs, campaign details, delivery activity, and related usage information as required to provide business messaging services.

Customers are responsible for ensuring that recipient information and message content are collected and used lawfully and with appropriate permission where required.

Payment and billing information is processed to support sender ID purchases, credit recharges, transaction records, payment verification, and customer assistance.

Some payments may be completed through external payment providers. Their handling of payment information is governed by their own terms and privacy practices.

We process referral links, account relationships, eligible sender ID purchase activity, commission records, withdrawal history, and fraud-prevention signals to operate and protect the referral program.

Bank account details supplied for a withdrawal are encrypted and made available only to authorized staff involved in reviewing or completing the request. Customers see only masked account details after submission.

Information may be shared with service providers when necessary to operate InstSMS, deliver messages, process requested payments, maintain infrastructure, provide support, or protect the platform.

Information may also be disclosed when required by law, a valid legal process, a regulatory obligation, or when reasonably necessary to protect customers, recipients, service providers, or InstSMS.

We use appropriate organizational and technical safeguards intended to protect customer information from unauthorized access, loss, misuse, alteration, or disclosure.

Access to customer information is limited to authorized people and service providers who require it for legitimate operational or business purposes.

Customers are responsible for protecting their account access, keeping registration information accurate, and avoiding the disclosure of passwords or private credentials.

Suspected unauthorized access, exposed credentials, or unusual account activity should be reported promptly through the official support channel.

Information is retained only for as long as reasonably necessary to provide the service, maintain security, support customers, preserve accounting records, resolve disputes, and meet legal or compliance obligations.

Retention periods may vary depending on the type of information, the purpose for which it is held, and any applicable operational or legal requirements.

When a customer requests account deletion, access is frozen and deletion is scheduled after a 30-day recovery period. A successful sign-in during that period cancels a customer-requested deletion. Administrator-requested deletions must be reviewed through support. Some information may still be retained where applicable law requires it.

Customers may contact InstSMS with questions about how their information is handled or with privacy-related requests concerning their account.

We may need to verify the identity and authority of the requester before responding to a request or making changes to account information.

This Privacy Policy may be updated when required to reflect service changes, operational practices, legal obligations, or privacy requirements.

The latest version will be published on this page. Continued use of InstSMS after an update becomes effective means the revised policy will apply.